and You Will Get Customers for Life [Hardcover]
Author: Michael D. Brown, MBA
ISBN-13: 978-1933631646
Book Description:
It goes against all you were taught in business school...and many of the books you ve read...and it s the key to turning customers into loyal customers. Not only will they faithfully return to you, they ll become brand ambassadors who spread the word about your products and services far and wide. Fresh Customer Service proves that if you treat your employees with respect and kindness, if you motivate and equip them with the tools they need to do their jobs, and if you treat them like they're #1, they, in turn, will unleash a passion to serve your customers like they have never been treated before. Your employees will offer a World-Class Customer Service Experience to everyone who enters your place of business.
About the Author:
As a successful professional speaker, coach, and trainer, Michael D. Brown, MBA draws upon his own life experiences and highly successful corporate career to deliver unprecedented results that enhance the bottom line. Brown has a BBA in Management from Jackson State University, holds an MBA in Global Management, and earned the honors of summa cum laude graduate. With 18 years of technical and functional leadership experience, Brown delivers his message on Fresh Customer ServiceTM through keynotes, seminars, workshops, and executive retreats. He has worked with and advised a number of Fortune 100 companies, global teams, entrepreneurs, and non-profits on Fresh strategy development, implementation, execution, and follow-up, and has spent the last 10 years working with the fourth largest Fortune Global Company in the world.
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